OpenStack Cloud Infrastructure Support

How to rely on cloud computing when change is the only constant

The fast time-to-innovation of the OpenStack community development process generates continuous change. But in your cloud infrastructure, you need to control the cadence of changes, so that they are driven by your business needs – and not the other way around.

As the leading OpenStack technology and services company, Mirantis has both built OpenStack clouds for more customers than anyone else, and delivered the expert support to keep them running. Our support subscriptions deliver proven, expert response to ensure you meet business critical SLAs.

Need to get your OpenStack cloud right the first time? Add Mirantis Fuel™ for OpenStack; it’s free, open source, distro-agnostic, and fully Apache 2.0 licensed. Combined with a Mirantis support subscription, it ensures you get an OpenStack cloud that delivers on speed, flexibility and reliability.

Support subscriptions include:

• Issue Resolution
  SLA options including 24×7 or 8×5 business-hours, so you get technical assistance when you need it, with the ability to report and track issues by phone or via the web support portal.
• Distro-agnostic support
  Whether you choose to adopt upstream OpenStack packages or one of the OpenStack distributions, such as RedHat, Canonical or SUSE, we can serve as a single support touch point. Mirantis is partnered with RedHat, Canonical and SUSE and works with these vendors directly on tier-3 support escalations.
• Training
  Mirantis runs a global training program for OpenStack with public classes available every month at a variety of locations throughout the US. All customers subscribed to Mirantis’ support plan are granted a certain limited number of free seats at any Mirantis public training and are entitled to a discount off the standard price for the private training.
• Legal assurance
  OpenStack environments are comprised of a large number of open source packages developed and continuously updated by a variety of vendors and individuals. Given the number of dependencies, some risk of accidental intellectual property violations is present. Mirantis support subscribers are indemnified against claims of intellectual property infringements that may arise from your use of Fuel and OpenStack software.

Mirantis support subscriptions are available for a range of OpenStack cluster sizes and a range of SLAs; contact us to identify the support subscription that’s best for you.