Custom Support

Custom Support

For many organizations, the versatility of OpenStack has made it possible to cultivate a differentiated platform with unique integrations and combinations of component elements. But operational demands require that focused OpenStack expertise be available where and when the business demands it.

Given the depth of our experience with a broad range of OpenStack deployments, workloads, use cases, and configurations at organizations of all shapes and sizes around the world, Mirantis can customize a support offering that suits your unique configuration:

OpenStack SLAs?

  • Deployment Assessment

    We will audit your environment, address key risk areas and stabilization opportunities, and develop a plan to optimize your environment for reduced support costs.

  • Integration development and community advocacy

    To address the continous expansion of infrastructure technologies available through OpenStack, Mirantis helps build and support extensions that integrate new versions and component drivers into your OpenStack platform. Our team defines, specs, and designs these extensions, contributes them to the community, and then includes them in your SLA-based support agreement.

  • Issue Resolution

    SLA options including 24 x 7 or 8 x 5 business-hours, so you get technical assistance when you need it, with the ability to report and track issues by phone or via the web support portal.

  • Training

    To ensure your staff has the knowledge required for your environment our top-selling, industry acclaimed training programs, support subscriptions can include an ongoing curriculum of OpenStack courses, current with the latest releases.

 

Contact us for more information about custom support offerings. Or consider a standardized, out-of-the-box support subscription with Mirantis OpenStack.