After an organization adopts the Docker Enterprise platform from Mirantis, they usually have questions and need help to operationalize the solution they purchased. But just as the car insurance that covers damage from an accident doesn’t do you any good if you need new tires, the Mirantis Support team does a great job in working with customers to address critical blockers and issues that affect their business operations, but the support process is not an efficient vehicle to address non-critical questions, concerns and general requests for help that fall outside the realm of support issues.
For example, you might want advice on how best to set up your CI/CD process, or your logging and monitoring. To solve that problem, we have introduced the Docker Enterprise Phone a Friend service — an easy-to-use channel for customers to connect with a domain expert to discuss roadmap items, enhancements, ideas, or tips to operationalize their end-to-end platform.
The Phone a Friend service enables you to block an hour of time with a domain expert once a week to discuss non-critical items related to your Docker Enterprise deployment. It is a subscription-based service and comes in two flavors: a 1-month and a 3-month subscription. The service gives you access to up to 4 one-hour sessions per month.
For example, the discussions can be around authorization, authentication, application containerization and modernization, troubleshooting, performance tuning, microservices architecture and integration, or other related topics.
Setting up Appointments
The process of setting up appointments with the Mirantis Consulting Services team is straightforward. Here is what the scheduling process looks like:
- Go to the Mirantis CloudCare Portal and click on the Phone a Friend link, which only appears for active Phone a Friend subscribers.
- The link will take you to a website where you will be able to see the availability of the Mirantis Consulting Services team and schedule a time.
- On the next screen, enter some basic contact information and share anything that will help the architect prepare for the meeting.
And that’s it. We tried to make the Phone a Friend service as easy as possible, from the simple UI to the convenient subscription model that lets you readily get advice from Solution Architects without requiring a services engagement. For more information, or to get started with a Phone a Friend subscription, please contact your Account Manager.