Mirantis Enterprise
Support for Kubernetes
Supported Configurations and Service Level Agreements
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Mirantis Enterprise
Self-Validation of Your Kubernetes Environment
In order to qualify for a Mirantis Enterprise Support for Kubernetes, your Kubernetes environment must be self-verified as conformant and operational via Sonobuoy automated testing and a detailed export of the test results as described here. Additional verification may be done by Mirantis when onboarding your environment for enterprise support; e.g., to validate that the environment is a Supported Configuration and that Kubernetes is deployed in a fully-functional High Availability configuration.
Supported Configurations
The below components are currently supported in any combination with each other*:
| Infrastructure | Host OS / Version | K8s Version | CRI / Version | CNI / Version | Support Start Date | Support End Date |
|---|---|---|---|---|---|---|
| Bare Metal, OpenStack, AWS, GCP | Ubuntu 16.0.4, 18.04 | 1.13, 1.14 | Containerd 1.1.6, 1.2.4 Docker 18.06.2 | Calico 3.5+ | May 21, 2019 | May 21, 2021 |
*Supported Configurations subject to change at any time.
Service Level Agreements for Support Response Times*
| 8×5 | 24×7 |
|---|---|
| Intended for non-production dev/test clusters | Intended for production clusters |
| Response Times: Sev 1: 4 Business Hours Sev 2: 8 Business Hours Sev 3: 24 Business Hours Sev 4: 48 Business Hours 3 Designated Contacts | Response Times: Sev 1: 1 Hour Sev 2: 2 Hours Sev 3: 4 Hours Sev 4: 8 Hours 10 Designated Contacts |
| Support hours are 9am to 5pm in the time zone in which the Kubernetes control plane is installed or the primary location of usage if installed in multiple time zones |
*For details, please review.
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