Self-Validation of Your Kubernetes Environment
In order to qualify for a Mirantis Enterprise Support for Kubernetes, your Kubernetes environment must be self-verified as conformant and operational via Sonobuoy automated testing and a detailed export of the test results as described here. Additional verification may be done by Mirantis when onboarding your environment for enterprise support; e.g., to validate that the environment is a Supported Configuration and that Kubernetes is deployed in a fully-functional High Availability configuration.
The below components are currently supported in any combination with each other*:
|Infrastructure||Host OS / Version||K8s Version||CRI / Version||CNI / Version||Support Start Date||Support End Date|
|Ubuntu 16.0.4, 18.04||1.13, 1.14||Containerd 1.1.6, 1.2.4
|Calico 3.5+||May 21, 2019||May 21, 2021|
*Supported Configurations subject to change at any time.
Service Level Agreements for Support Response Times*
|Intended for non-production dev/test clusters||Intended for production clusters|
3 Designated Contacts
10 Designated Contacts
|Support hours are 9am to 5pm in the time zone in which the Kubernetes control plane is installed or the primary location of usage if installed in multiple time zones|
*For details, please review.