Mirantis OpsCare Plus
& OpsCare

OpsCare Plus

Fully Managed Service

We understand the critical nature of cloud native infrastructure, and with our OpsCare Plus managed services offering, we map our IT operations to the needs of your business to provide the best methodology for running your solution within the constructs of your processes. For business critical workloads such as customer-facing apps, NFV, or IT-as-a-service, we strongly recommend OpsCare Plus to operate your cloud at peak operating conditions and maximize the value of your cloud investment.

Support Level: OpsCare Plus

Fully managed remote operations with up to 99.99% SLA

OpsCare benefits plus:

• Enhanced SLA

• Designated CSM

• Full ITIL Service Management suite

• Lifecycle management

• Monthly & quarterly reviews

• Customer advocacy & roadmap planning

• Alert management

• Phone, web, email

• Minimum 1 year

OpsCare

Your “Container Co-Pilot”

If you choose to manage your cloud internally, we provide a range of support offerings which include a thorough support onboarding process to gather deployment information, set up support processes and train your IT operations team on those processes. We also offer an improved Co-Pilot experience with OpsCare, with proactive support via active monitoring & alerting. You gain increased visibility into your infrastructure when using the included Lens Spaces, and Mirantis Container Cloud is the easiest way to deploy and manage Kubernetes clusters. By enabling our alerting system to “call home”, critical alerts can be sent to Mirantis along with your team, bringing our support organization closer, faster to the point of issues, with clearly identified escalation processes.

Support Level: OpsCare

• 24x7x365 support for production Co-Pilot Approach

• Ability to connect LMA (alerts) to Mirantis support and your team (Mirantis Container Cloud Required)

• 24×7 support for cases

• Enhanced SLA beyond

• Escalation management

• Phone, web, email

DevCare

Support for Lens or k0s

If you have a need for support of use of Lens or k0s in your development environment, please contact us about DevCare. DevCare is designed for enterprise end users working with cloud native technologies and Kubernetes on a daily basis. The support service covers the usage of selected products typical in the local development, operations and site reliability engineering work that does not require a mission-critical enterprise-grade subscription. Some customers need this for compliance.

Support Level: DevCare

• Site-wide licensing with per-seat based pricing

• Business day support

• Knowledge base

• Web, email

• Minimum 3 months