“Full Support”means access to Mirantis Software updates, patches, bug fixes, and / or workarounds, if and when available, to help enable Mirantis Software to operate as described in the Documentation. Full Support ends one year from GA release date.
“Limited Support”means bug fixes or workarounds, if and when available, to enable Mirantis Software to operate as described in the Documentation. Limited Support does not include scheduled Mirantis Software updates. If an Issue requires an Mirantis Software update or upgrade, Customers will be asked to upgrade to, or deploy, a Full Support version of the Mirantis Software, software package or version of software package. Technical workarounds may be limited or not possible with Limited Support. Limited Support ends three years from GA release date.
Mirantis Support does not cover community releases, OpenStack Experimental Features, or non-GA releases, including release candidates. Mirantis Support does not cover software releases of packages after the end of the periods as shown at "Unsupported Releases"-tab