What is a Support Subscription?
Mirantis Enterprise Support Subscriptions
Mirantis offers a spectrum of annual enterprise support subscriptions to match the level of support you and your team need for successful deployment and operation of a private cloud.
Mirantis Cloud Platform
We provide support subscriptions for Mirantis Cloud Platform, our uniquely comprehensive solution built with leading open source infrastructure technologies including OpenStack, Kubernetes, Ceph, and more.
Assure your management that the appropriate service-level agreements are in place to get help when you need it from the cloud experts with the most real-world experience supporting open source infrastructure software. Mirantis will take ownership for third-party cooperation through TSANet, the multi-vendor support community (for 24×7 and proactive support options).
Updates and Upgrades
Receive notifications for critical software issues, and update your cloud via Mirantis-developed artifacts continuously delivered to you for use in DriveTrain. Mirantis provides guidance and documentation for upgrading major releases of Mirantis Cloud Platform components such as OpenStack, Kubernetes, Mirantis OpenContrail, etc. In the case of Managed Services (MMO), updates and upgrades are part of the offering and performed by Mirantis as part of the curation of your cloud.
The Value of Mirantis Cloud Platform
Enterprise-Grade Support SubscriptionMirantis offers a spectrum of annual enterprise support subscriptions to match the level of support you and your team need for successful deployment and operation of a private cloud.Mirantis Cloud Platform (MCP) provides a single unified solution for bare metal, virtual machine, and container resources for your developers to handle different types of workloads in a single cloud. Competing solutions are unable to handle the same breadth of enterprise requirements, forcing you to create and manage multiple technology silos. MCP includes leading open source software such as OpenStack, Kubernetes, Mirantis OpenContrail, Calico, and Ceph; unified and integrated via DriveTrain, our unique lifecycle management engine.
By switching to cloud, companies can improve developer productivity by 400%. And, by deploying a private cloud, companies typically save 40%-60% versus a public cloud alternative. By partnering with Mirantis for deployment and operation of your private cloud, you ensure that your company can achieve these benefits with decreased risk.
Focus Your Resources on Your Core Competency
Building and operating a private cloud is a complex endeavor. Attracting, retaining, and growing team members with the required skills is costly and time-consuming. As a major contributor to the open source projects included in MCP, Mirantis has already developed the engineering skills needed to build and maintain a reliable cloud. And, through our work with some of the largest private clouds in the world, we’ve developed best practices that we use to run your cloud for you, so you can focus your team on what really matters: delivering exceptional experiences to your customers.
Improve the Stability and Uptime of Your Cloud
Because Mirantis is a major contributor to the open source code we deploy for your cloud, we’re able to provide fixes rapidly and work with the community to ensure the fixes are implemented upstream so that your cloud isn’t based on forked code. The combined expertise based on hundreds of Mirantis software engineers can be leveraged as needed to solve your issues, providing much greater scale than you could achieve on your own.
With our enterprise support and managed services subscriptions, there are no additional license, maintenance, per-incident support, or user access fees. Simply maintain an active subscription and get all of the above benefits.
Support Options to Match Your Needs
8 x 5 Support
Non-critical e.g. dev/ test, non-production clouds, proof of concepts
24 x 7 Support
Business critical e.g. certain production environments, big data analytics.
Managed Services goes beyond enterprise software support to provide operations resources for your cloud.